Successful implementation of EDB 4tel's order management solution in Swisscom

EDB 4tel, the telecom part of EDB Business Partner ASA, has delivered Swisscom its state-of-the-art Order Manager Solution (OMS) enabling the Swiss operator to increase its service level to its customers.

Order Manager 4tel is part of EDB 4tel's award winning Customer Care and Billing suite for operators and service providers - CCB 4tel. The module allows successful incorporation of advanced customer-oriented functionalities into an existing IT architecture, enabling operators to increase their efficiency in order management, lower operating costs and increase service level to their customers. Order Manager 4tel automates the customer order entry, validation and fulfillment process, providing operators and service providers with a comprehensive overview of all customer order and delivery activities. The product is designed to reduce time-to-market for products and services, and enables quicker registration of new customers and the creation of unique detailed customer profiles. In addition, it facilitates access to product information, resource allocation and service provisioning, important functionalities required by telecom operators to operate efficiently.

One of the key elements in ensuring future success in the telecom industry is to significantly reduce time-to market and time-to-customers for new services. EDB 4tel's modular solutions have been specifically designed with this in mind. Swisscom will now take advantage of these functionalities to meet the needs of its expanding customer base. After a highly successful test installation, Swisscom has now initiated a full implementation of the solution in all its customer service centers.

"The Order Management System project has been a top priority for Swisscom Corporate Information & Technology these past months," said Thomas Juker, OMS Project Manager in Swisscom. " We chose EDB 4tel because they could offer a proven solution, which handles the complexity related to order management. EDB 4tel's experience allowed them to provide us with an efficient and cost effective solution within the set time frame. So far the implementation has been very successful, and a full-blown rollout of the solution was started in mid-February after a month's pilot production. An important success factor has been the professionalism and commitment of all the involved parties since the very start of the project."

"From a business perspective, OMS has been a huge success. It enables Swisscom's customer care to improve productivity by a factor two and to track a customer order immediately." said Adrian Bult

"On behalf of EDB 4tel, I would like to congratulate Swisscom with their new order management solution" said Asbjørn Eide. "We now look forward to further develop our relationship with Swisscom as a preferred partner for delivering reliable, high-performance solutions that contribute to increasing the operator's competitive edge."


About EDB 4tel AS
EDB 4tel is the telecom branch of EDB Business Partner ASA. With more than 3,500 employees and annual revenues of NOK 4.5 billion, the group is one of the leading providers of IT-related products and services in the Nordic region. EDB Business Partner ASA is listed on the Oslo Stock Exchange (OSE:EDB).

EDB 4tel delivers software solutions specifically developed for the telecom sector and is the worldwide market leader within the mediation segment. The company's business is helping telecom operators to create value and competitive edge, while reducing operational costs and increasing profitability. Backed by its experience, innovation and scalable solutions, EDB 4tel is a key player in the ongoing transition to the emerging next generation networks.

Contact information, EDB 4tel:

Asbjørn Eide, President, EDB 4tel AS
Tel: +47 23 32 00 00
Mobile: +47 90 78 53 05
E-mail: asbjorn.eide@edb4tel.com

Harald Buset, Sales Director - Central Europe
Tel: +47-23 32 00 00
Mobile: +47-95 12 12 04
E-mail: harald.buset@edb4tel.com

For more information about EDB 4tel and our product line, please visit our website www.edb4tel.com or send an e-mail to sales@edb4tel.com

Contact information, Swisscom:

Thomas Juker, OMS Project Manager, Swisscom Ltd
Tel: +41-31-342 78 04
Mobile: +41-79-300 05 66
E-mail: Thomas.Juker@swisscom.com

www.swisscom.com